As most of you know, I like to write pretend letters to major corporations and famous people (and non famous people) that I never send.
What you may not know is I do however send some letters and make phone calls, quite a bit, to places of business. I ask to speak to the manager and I tell them how I feel.
Because of me, Big Gulps now fit in your car's cup holders. Because of me, you can buy bags of ice at Sonic. Because of me, People magazine is including more "real life" people and "feel good" stories, like they did back in the day.
Right now I am working on the Mod Podge folks. The mouth of their containers need to be larger for larger paint brushes. I have yet to hear back from anyone.
I never call with complaints. I don't want someone to get in trouble if they were just having a bad day. I always call with suggestions and compliments.
I did this yesterday. I called, spoke to the manager and complimented Brad. Brad is about 19 years old, tons of tats, lots of piercings and was the most helpful little bugger at the grocery store!
I needed leaks for a recipe. There were no leaks. Brad was busy stocking fruits and I asked, "If there are no leaks, what do I use?" I didn't think Brad would know.
Brad did NOT know.
However, Brad said, "Hmmmm, I will be right back."
Brad came back with a book in hand and was reading it, "Well, it says here that leaks are part of the onion family. The sweetest variety. So I suggest using these." And he pointed to a type of large green sweet onion.
"Thanks, Brad!" I said, and went on my way.
Later, I called the grocery store and spoke to the manager. I told them that what Brad did was above and beyond what was necessary but because of him, my recipe was delish.
Not only did I feel good, the manager felt great. And I am certain Brad is going to feel really good with a nice pat on the back.
Also, yesterday, I dealt with Blaine Ashley. Long story short, !HOLY TOLEDO! customer service at its best. It made my day. MADE MY DAY! I will be shopping with them for a long time and I recommend you do the same.
Is this a dorky post? Yep. But two people doing not only what they are supposed to do but doing a little extra, really made me smile. It really put me in a good mood.
A lot of people complain and complain and complain and never compliment. So today, if someone does something a little extra. Let them know how you feel about it!
ta-ta for now!!